Flower Delivery Lee Privacy Policy

Introduction

This Privacy Policy explains how Flower Delivery Lee collects, uses, stores, and shares your personal data when you place an order from Lee and the surrounding districts. Our commitment to your privacy complies with the General Data Protection Regulation (GDPR) and UK data protection law. Please read this policy carefully to understand your rights and how we process your information.

Scope of this Privacy Policy

This Privacy Policy applies to all individuals placing orders for flower delivery services with Flower Delivery Lee, whether via our website, phone, or in-person, within Lee and the neighbouring districts. By placing an order, you agree to the processing of your personal data in accordance with this policy.

The Data We Collect

To provide our services, we collect and process personal data that you provide directly to us and information we collect automatically. This includes:

  • Contact Information: Full name, delivery address, phone number.
  • Order Information: Details about your flower order, card messages, special delivery instructions.
  • Payment Data: Transaction details (note: payment card details are processed by our payment processor and are not stored by us).
  • Communication Data: Correspondence you send to us, including queries, feedback, and complaints.
  • Technical Data: IP address, browser type, device identifiers, and usage data collected through cookies and similar technologies when using our website.

Lawful Basis for Processing

We process your personal data under the following lawful bases, as stipulated by the GDPR:

  • Contractual Necessity: To process and deliver your order as requested, including communications about your purchase or any issues arising from your order.
  • Legal Obligation: To comply with legal requirements, such as record-keeping for tax purposes or responding to lawful requests by public authorities.
  • Legitimate Interests: For legitimate business purposes, such as providing customer service, improving our services, or ensuring network security. We balance these interests against your privacy rights.
  • Consent: Where required, such as for direct marketing or optional cookies, we will ask for your consent and you may withdraw it at any time.

How We Use Your Information

Your data is used for the following purposes:

  • Processing and delivering your flower order as requested.
  • Providing customer support or follow-up communications regarding your order.
  • Managing payment transactions and receipts (payment card data is handled securely by our payment processor).
  • Improving our products and services, website functionality, and customer experience.
  • Fulfilling legal and regulatory obligations.
  • Sending you marketing messages if you have opted in (you can opt out at any time).

Data Retention

We retain your personal information only as long as necessary for the purposes described above, including for any legal, accounting, or reporting requirements. Typically, personal and order data is kept for up to six years after your last order to comply with tax and contract laws. Marketing data is retained until you unsubscribe or withdraw consent.

Data Processors and Sharing Information

Flower Delivery Lee may share your data with trusted third-party service providers (data processors) who support us in delivering our services. These include:

  • Payment processors: For secure handling of transactions.
  • IT service providers: For website hosting, maintenance, and security services.
  • Delivery partners: To fulfill delivery requests in Lee and nearby areas.

We require all third-party processors to respect the confidentiality of your data and to process it only for specified purposes, in line with contractual obligations and GDPR mandates. Your data is not sold or shared with any company for unrelated marketing purposes.

Your GDPR Rights

Under GDPR, you have several rights regarding your personal data:

  • Right of Access: You may request a copy of the personal data we hold about you.
  • Right to Rectification: You can request correction of inaccurate or incomplete data.
  • Right to Erasure: You can ask for your data to be deleted, unless we are required to retain it for legal reasons.
  • Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances.
  • Right to Data Portability: You have the right to receive your data in a commonly used electronic format and to transmit it to another controller.
  • Right to Object: You may object to our processing of your data based on legitimate interests or direct marketing.
  • Right to Withdraw Consent: If you have given consent for certain processing, you can withdraw this at any time.
  • Right to Complain: You have the right to lodge a complaint with the relevant data protection authority.

Security of Your Data

We implement appropriate technical and organisational measures to secure your data, protect it from unauthorised access or disclosure, and ensure its confidentiality and integrity. Payment information is handled by accredited payment processors and is not accessible to Flower Delivery Lee staff beyond processing confirmation.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes. We encourage you to review this page occasionally to remain informed about how we protect your data.

Contact and Further Information

If you have any questions about this Privacy Policy or how we process your personal data while providing services in Lee and the surrounding districts, please contact us using the details provided on our website or in our shop. We are committed to addressing your queries and safeguarding your privacy at all times.