Flower Delivery Lee Returns, Refunds & Complaints Information

Our Commitment to Freshness and Service

At Flower Delivery Lee, we pride ourselves on delivering only the freshest flowers to households and businesses in Lee and surrounding areas. As your trusted local florist, your satisfaction is our top priority, and each order is handled with the utmost care and attention. Our Fresh Flowers Guarantee ensures that every floral arrangement arrives vibrant and in peak condition, ready to brighten your day or special occasion.

Fresh Flowers Guarantee

We guarantee that all flowers delivered by Flower Delivery Lee will be fresh and in perfect condition upon arrival. Our team personally checks every arrangement before dispatch to ensure only the highest-quality blooms make it to your door. We maintain strict quality standards and aim for your flowers to last at least five days with proper care after delivery. If your flowers do not meet this standard, please let us know within this freshness window so we can assist you.

Damaged-on-Arrival Policy

Should your order arrive damaged or not as described, we are here to help. If you notice any issues with your flowers upon arrival—such as broken stems, wilted blooms, or missing items—please contact us within 24 hours of delivery. To help us resolve issues quickly, we may request photographs of the damaged items. We understand how important fresh and beautiful flowers are, and our team will work swiftly to put things right.

Refunds and Replacements

Your satisfaction is central to our service philosophy. If your flowers arrive in unsatisfactory condition or do not match your order, we offer the choice of a full refund or a replacement arrangement. Refunds are processed promptly once your complaint is reviewed and approved. If you choose a replacement, we will deliver it at the earliest convenience to meet your needs.

We kindly ask you to report issues within the freshness window of five days after receipt, to ensure we can investigate thoroughly and provide an appropriate solution. Refunds and replacements may be subject to verifying the reported issue and receipt of photographs, where applicable.

Our Complaints Process

If you are unhappy with your flowers or the service you have received, please reach out to us as soon as possible. We take every concern seriously and are committed to finding a solution. Our complaints process involves a careful review of your feedback and order details, followed by a clear response outlining how we will address your concerns. Most complaints are resolved within two business days.

To raise a complaint, please include your order details, a description of the issue, and any relevant supporting information. We value your input—it helps us improve our service and maintain our reputation as Lee’s trusted local florist.

Your Local Florist in Lee

Flower Delivery Lee is dedicated to serving our local community with honesty, integrity, and the freshest flowers. Whether for your home, office, or a special event, you can trust us to deliver beauty and satisfaction, every time. Thank you for choosing us!