Legal Terms for Flower Delivery in Lee - Your Online Flower Service

Terms & Conditions for Ordering Flowers with Flower Delivery Lee

Introduction

Welcome to the Terms and Conditions (‘Agreement’) for the website and online flower delivery service provided by Flower Delivery Lee ('we', 'us', 'our'). This Agreement outlines the important terms governing your use of our site and services, covering all online orders for flower delivery in Lee and the surrounding areas. By completing and submitting an order with Flower Delivery Lee, you agree to these Terms and Conditions in their entirety. If you do not accept these terms, please do not use our online flower delivery service.

About Flower Delivery Lee

Flower Delivery Lee specialises in the online delivery of fresh flowers across Lee and the local area. We offer a wide selection of bouquets and arrangements that can be ordered easily through our online platform. These Terms & Conditions apply to all customers residing or requesting deliveries to Lee and its neighbouring areas.

Order Process

To order with Flower Delivery Lee, you must be at least 18 years of age and capable of entering into a legally binding contract. Please review the following steps to purchase flowers through our online service:

Browse our selection and select your preferred bouquet or arrangement.
Add any optional extras and provide a delivery postcode to check availability.
Input the recipient’s details and your delivery instructions, ensuring all information is accurate and complete.
Review your order summary and proceed to checkout.
Provide valid payment information and confirm your acceptance of these Terms & Conditions.
Submit your order for processing. You will receive an order confirmation by email, which serves as our acknowledgment of receipt; however, acceptance of your order and the formation of a contract occurs only once payment has been processed and we dispatch your flowers.

Flower Delivery Lee reserves the right to decline or cancel orders if we are unable to fulfil them for reasons such as unavailability of products, incomplete information, or delivery constraints.

Payment Terms

Payment for all orders must be made in advance via our secure online payment system. Accepted payment methods include major credit and debit cards, and any additional methods stated on the checkout page.

Your payment details must be accurate and authorised. We reserve the right to suspend processing or cancel any order if payment is refused or reversed for any reason. All prices stated on our website include VAT unless specified otherwise. Delivery charges, if applicable, are clearly displayed prior to order confirmation.

Prices and Availability

All products and services listed on Flower Delivery Lee are subject to availability. Prices for flowers and delivery services are reviewed regularly and may be revised without notice. If a product you have chosen is no longer available, we will contact you as soon as possible to offer an alternative of equal or greater value, or a full refund. For orders relating to major holidays or peak periods, availability of specific flowers or colours may occasionally be substituted with appropriate alternatives to ensure timely delivery.

Delivery

We strive to deliver all orders on your specified date to addresses within Lee and nearby locations, subject to our delivery schedule. Delivery times are estimates and not guaranteed; delays may occur due to weather, traffic, or other circumstances beyond our control.

Please ensure the recipient’s address and contact information are complete and accurate to avoid unsuccessful deliveries. If no one is available at the address, we may attempt to leave the flowers in a safe location, with a neighbour, or return them to our florist, at our discretion. Further redelivery may incur additional charges.

We assume no liability for late or missed deliveries where incorrect or incomplete information has been provided or where unforeseen events make delivery impossible or impractical.

Cancellations and Amendments

You may cancel or amend your order up to 24 hours before the scheduled delivery date by notifying us through the methods stated on our website. Beyond this period, your flowers may have already been prepared or dispatched, and your order may not be eligible for cancellation or amendment. For personalised or bespoke orders, cancellations are not always possible if preparation has commenced.

If a refund is due, it will be processed to your original payment method within a reasonable time frame. If you receive flowers that are substantially damaged or not as described, please contact us within 24 hours of delivery with supporting details so we can resolve the issue promptly with a replacement or refund where appropriate.

Returns and Refunds

As flowers are perishable goods, we do not typically accept returns. However, in cases where products are delivered in poor condition or differ substantially from your order, please notify us within 24 hours so we can investigate and arrange for a replacement or refund if appropriate. We may require photographic evidence to assess claims regarding product quality or damage.

Your statutory rights are not affected by these terms, and we comply with all consumer legislation as it applies to flower delivery services in the UK.

Liability

To the fullest extent permitted by law, Flower Delivery Lee shall not be liable for any direct, indirect, incidental, special, or consequential losses, including but not limited to lost profits, revenue, or goodwill, arising from your use of our online flower delivery service, or from non-delivery, delayed delivery, or damaged goods, except where such losses arise from our negligence or that of our employees or agents.

Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded under UK law.

Intellectual Property

All content on our website, including product images, text, and design, is the intellectual property of Flower Delivery Lee or our licensors. You may not reproduce, copy, modify, or distribute any part of our website or its content for commercial purposes without our express written consent.

Personal Information and Privacy

Your privacy is important to us. Please refer to our Privacy Policy, available on our website, which explains how we collect, use, and protect your personal information when you use the Flower Delivery Lee online ordering service.

Changes to These Terms & Conditions

Flower Delivery Lee reserves the right to amend or update these Terms & Conditions at any time, to reflect changes in our services, laws, or business practices. The updated version will be posted on our website, and it is your responsibility to check for changes before placing further orders. Continued use of our services will signify your acceptance of the revised terms.

Severability

If any part of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court or regulatory authority, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. The remainder shall continue in full force and effect.

Governing Law & Jurisdiction

This Agreement and any disputes or claims arising from it shall be governed by and construed in accordance with the laws of England and Wales. Any legal proceedings relating to these terms or the use of Flower Delivery Lee's website and services must be brought in the courts of England and Wales.

Entire Agreement

These Terms & Conditions represent the whole agreement between you and Flower Delivery Lee in relation to your use of our website and the purchase of flowers for delivery online within Lee and the surrounding regions. No other statements, communications, or representations have effect unless expressly incorporated into these terms in writing.

Contacting Us

If you have any questions about these Terms & Conditions or about using our online flower delivery service throughout Lee and the surrounding areas, please use the contact form provided on our website.

Note: These Terms & Conditions apply to customers requesting flower delivery in Lee as well as neighbouring areas. Your statutory rights as a consumer are not affected.